Refund policy

Refund and Return Policy

Last updated: July 21, 2026

Thank you for shopping with Alvero. We sell downloadable digital wallpaper collections for MacBook, desktop, iPhone, and other compatible devices.

Digital products

All products sold by Alvero are digital downloads. No physical product will be shipped, and therefore physical returns are not applicable.

Refunds

Because our products are delivered digitally and customers receive access to the files shortly after completing payment, purchases are generally non-refundable once the download or access to the digital content has begun.

By purchasing a digital product and requesting immediate access, you expressly consent to delivery beginning before the end of the applicable withdrawal period and acknowledge that you may lose your right to withdraw once access or downloading begins, where permitted by law. EU rules allow this exception only when the customer has given prior express consent and acknowledged the loss of the withdrawal right. 

We may approve a refund where:

  • You were charged more than once for the same product.
  • You received the wrong files.
  • The download files are corrupted, incomplete, or cannot be opened.
  • A technical issue on our side prevents you from accessing your purchase.
  • A refund is otherwise required by applicable consumer law.

Before requesting a refund because of a technical issue, please contact us so we can provide replacement files or help resolve the problem.

Change-of-mind purchases

We do not normally provide refunds because you changed your mind, purchased the wrong collection, no longer want the product, or did not review the product description and compatibility information before purchasing.

Refund requests based only on personal preference, screen colour differences, image cropping caused by device settings, or the appearance of icons and widgets over a wallpaper will not normally be accepted.

Duplicate purchases

If you accidentally purchase the same product more than once, contact us with both order numbers. Once verified, we will refund the duplicate transaction.

Compatibility

Customers are responsible for checking the product description, supported devices, dimensions, file types, and compatibility information before purchasing.

If the supplied files materially differ from their description or are not compatible with a device specifically stated as supported, contact us and we will attempt to provide suitable replacement files. Where the issue cannot reasonably be resolved, we may issue a refund.

How to request help or a refund

Contact us within 14 days of purchase and include:

  • Your full name
  • The email address used at checkout
  • Your order number
  • The product purchased
  • A description of the problem
  • Screenshots or screen recordings, where relevant

Contact email: delyannasdaq@gmail.com

Submitting a request does not automatically guarantee a refund. Each request will be reviewed based on the circumstances and applicable consumer law.

Approved refunds

Approved refunds will be returned to the original payment method. Processing times depend on your bank or payment provider and may take several business days.

Chargebacks

Please contact us before opening a payment dispute or chargeback. Most download, duplicate-payment, and file-access problems can be resolved quickly by providing replacement files or technical assistance.

Your legal rights

Nothing in this policy limits any mandatory rights available to you under the laws of your country. Where this policy conflicts with applicable consumer law, the applicable law will prevail.

Alvero
Made to Inspire
Contact: delyannasdaq@gmail.com